Customer Success Specialist
STI Polymer Inc - Apex, NC
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Job Type Full-timeDescriptionThe Customer Success Specialist plays a pivotal role in ensuring that every interaction with our customers is positive, professional, and memorable. This position thrives on delivering consistent, high-quality service with a smile and an upbeat attitude.Key Responsibilities:Champion Customer Success: Own the process from order receipt to delivery, ensuring that everything meets or exceeds customer expectations.Lead with Knowledge: Develop a deep understanding of our products to effectively communicate to customers, and prospects, and support our sales team. Be the sales team SME for our ERP system.Support on the Go: Provide vital support to our sales staff while they're on the road, ensuring they have everything they need to close deals.Price Letters: Lead the price letter process for our customers and prospects.Data-Driven Insight: Create insightful monthly KPI reports that keep our company informed during monthly meetings.Engage Creatively: Build strong relationships with our key accounts and prospects by finding innovative ways to connect through calls and emails.Be the Voice: As the first point of contact when customers call, whether they're placing an order or raising a concern, you'll communicate effectively and solve problems swiftly.Process Management: Take ownership of the Customer Complaint, Feedback, and Returned Goods processes, ensuring each is handled with care and efficiency.NPS Advocate: Understand and champion our Net Promoter Score (NPS) process to consistently measure and enhance customer satisfaction.Team Player: Assist with various sales-related tasks, from formatting product data sheets to any other duties that arise.Reporting structure:This position reports to the Marketing and Customer Success ManagerRequirements Ambassador: We pride ourselves on being the friendliest polymer in the world, and we're looking for someone who embodies that spirit.Education: An associate's degree is preferred, but your passion and experience are what really matter.Detail-Oriented: You've got a keen eye for detail and outstanding organizational skills that keep everything running smoothly.Tech Savvy: Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) is a must.Phone Pro: You have an excellent phone voice and strong communication skills that make every caller feel valued.Travel: Occasional travel to client sites and conventions.Salary Description $50,000 - $56,000
Created: 2024-09-09