Customer Service Representative - State Farm Agent ...
Charline Espinoza - State Farm Agent - South Bay - Los Angeles, CA
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Benefits: Competitive salary ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Charline Espinoza - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. BOD tasks Assist customer with claims Take payments QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. ECRM and Salesforce experience a plus Necho Experience a Plus Detailed Reliable Excellent note taking skills Organized Help with complaints and deescalate negative customer experience Empathetic to customers and able to relate Effective communicator Hold an active insurance license Strong grasp of insurance products Underwriting tasks Able to cross sale excising customers Bilingual spanish a plus
Created: 2024-07-07