Project Manager
ABM - Sacramento, CA
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Pay: $75K/YR+ DOE The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members Please note: this position will require the selected candidate to work events and post events as needed. This will include weekends and holidays. Project Management & Client Relations: * Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met; * Provide customer with information regarding additional services available at ABM; * Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ; * Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention; * Inform Project Manager of status of work; identify potential issues and recommend appropriate action; * Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager; * Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work); * Excellent customer service skills to ensure customer retention, enhance service delivery and sell services; * Report accidents and property damage in an accurate and timely manner. Employee Relations and Supervision: * Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs; * Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff; * Understand applicable union contracts and develop effective working relationship with local labor unions; * Enforce ABM and client policies and procedures through mentoring and coaching of field personnel. Minimum Requirements: * Bilingual (Spanish/English) a plus * 1-2 years of Supervisor experience * 1-2 years of customer service experience * Working knowledge of janitorial equipment * Working knowledge of OSHA required processes * Intermediate level of Microsoft programs * Valid State Driver's License for business travel * A passion for serving others and helping others to succeed. * Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s). * Excellent follow-up and an eye for detail. * Anticipates problems and proactively implements preventative action plans. * Flexibility to respond to urgent client requests on evenings and weekends when necessary. * Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications. * Excellent verbal and written business communication skills. * Excellent relational skills and experience dealing with union environment. * Understanding of the service industry practices, process and trends.
Created: 2024-07-07