Field Service Engineer II
Omnicell - Hanover, NH
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Note: All candidates must be located withing driving distance to Hanover, New Hampshire. Field Service Engineer Level I Responsibilities and Qualifications: * Responsibilities: * Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions. * Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope. * Basic Qualifications: * Bachelor's Degree in Engineering/Technology or related discipline; or * Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; or five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices. * Preferred Qualifications: * Bachelor's Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices. * Coursework in Network Engineering, Robotics, or Electronics. * Experience working in a hospital environment. Field Service Engineer Level II Responsibilities and Qualifications: * Responsibilities: * Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions. * Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope. * Provide coaching and mentoring as needed. * Basic Qualifications: * Bachelor's Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR * Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices. * Preferred Qualifications: * Bachelor's Degree in Engineering/Technology or related discipline and one year experience troubleshooting and repairing electronic, mechanical, or computer devices. * Coursework in Network Engineering, Robotics, or Electronics. * Experience working in a hospital environment. * Knowledge of FDA regulations for medical devices and Quality Management Systems. Shared Responsibilities for both Levels: * Thoroughly document all service events according to Omnicell's policies and procedures. * Meet company guidelines for response time and service levels. * Escalate product bugs, malfunctions, and design issues through support channels. * Participate in various staff meetings. * Maintain service quality and customer satisfaction. * Manage parts inventory and return materials process. Work Conditions for both Levels: * Must be able to lift 50 lbs. to approximately 5 ft. high. * Available 24 hours a day, Monday through Friday, and for weekend on-call rotations. * Frequent local travel in the primary area. * Backup support in adjacent areas as needed. * Provide work area at home and space for trunk stock inventory. Note: The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptable working condition.
Created: 2024-07-07