Customer Service Specialist I
PVI Holdings - Baton Rouge, LA
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Job Summary: The Customer Service Specialist I role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel.Primary Duties & Responsibilities:Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution.Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders.Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers.Routinely communicate with external suppliers to monitor delivery datesSend Sales Order Acknowledgement to the customer and communicate order updatesComplete forms to request new customers, bill to/ship to addresses and/or vendorsAssist with changes/updates to sales orders and purchase ordersResponsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution.Engage necessary resources to resolve order fulfillment issues when they ariseFollow order fulfillment process for product availability and production determinationPositional Requirements & Qualifications:Education & ExperienceOracle experience preferred, but not requiredHigh School diplomaCollege degree (preferred)Experience in a customer-service or administrative role addressing business process and customer needs within order execution process. (preferred)Skills & Abilities:Customer-focused attitude (internal/external)Highly organizedSelf-directed learnerEffective time-managementDetail-orientedMust be able to travel and have a clear driving record in accordance to company driving guidelinesClear background check and drug/alcohol screeningEssential Physical Functions:Travel: less than 5%Lifting up to 20 poundsBending, stooping, walking
Created: 2024-08-26