Customer Service Representative
Cape Regional Health System - Cape May, NJ
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About UsCome and join the Cooper University Hospital Cape Regional team. Cape Regional offers a compensation package that includes highly competitive pay, outstanding health benefits (medical, prescription, dental, vision, for you and your eligible dependents) company-paid life insurance, retirement benefits, paid time off, other voluntary benefits, tuition assistance, career advancement opportunities, and On-site Early Education Center (10% tuition employee discount.)Essential Functions:Receive inbound and make outbound calls regarding outstanding bills, payments, payment plans and billing questions.Use excellent customer service and communication skills to resolve confrontations with antagonistic patients and/or clinical staff to properly coordinate continuity of care.Exhibit professionalism having excellent communication and negotiation skills, as well as the ability to work independently.Process and distribute patient payments between the hospital and physician bills and initiate payment plans.Work escalated Patient Relations issues to resolution.Use all available eligibility tools, including initiating calls to insurance companies to verify benefits assigned to claims and submit "next steps" to Hospital/Physician follow-up teams for reconciliation.Deliver an exceptional experience to patients.Experience:Minimum experience within a Customer Service, Contact Center, preferably within a healthcare environment.Experience in or knowledge of any of the following is preferred: medical terminology, insurance verification, registration, or hospital/physician office.Detail oriented with the ability to muti-task using multiple information systems.Proficiency in use of MS Office Word, Excel and PowerPoint.Ability to organize, take independent action and project values to customers and co-workers.Education:High School diploma or equivalent required
Created: 2024-08-26