Field Service Technician
BlackRock Resources - Canonsburg, PA
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BlackRock Resources is seeking Field Service Technicians for our manufacturing client in Canonsburg, PA. KEY RESPONSIBILITIES: * Provide service and customer support during field visits or dispatches * Deliver service and support to internal and external customers via phone support * Manage on site installation, repair, maintenance and testing * Diagnose errors or technical problems and determine proper solutions * Produce timely and detailed service reports * Meet and maintain KPI goals as set to meet customers' expectations * Comprehend customer requirements and make appropriate recommendations, briefings and training * Build positive relationships with customers * Learn and develop customer support and technical skills necessary to perform high quality maintenance and triage repair * Provide quotes in a timely and detailed manner * Perform repairs, preventive maintenance and triage repair on all products and additional specialty products * Observe safety precautions as required in designated areas and customer sites. * Maintain a clean and orderly work space * Interact with customers to provide and process requests about our products and service * Other duties as assigned by the Service Manager Education/Training/Experience: * Associate's degree in a technical field * Ability to work flexible shifts and to adapt to changing work schedules * Familiarity with Windows Operating Systems * Must have a valid driver's license * Ability to travel within assigned territory: 50% In-house, 45% Regional Day Trips, 5% Overnight. * Must possess or be able to obtain a US Passport #LI-HS1
Created: 2024-07-07