Customer Service Representative
Ultratec Special Effects - Owens Cross Roads, AL
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About Us: Ultratec Special Effects is an industry leading in manufacturing pyrotechnics. Our pyro products are used on world concert tours, at major sporting events and at theme parks around the globe. We are looking for a friendly and organized Customer Service Representative to join our team and help us maintain our reputation for quality.Job Summary: As a Customer Service Representative, you will be the first point of contact for customers seeking our products. Your role will involve handling customer inquiries, processing orders, and ensuring a seamless customer experience from initial contact through to the completion of their delivery. Key Responsibilities:Customer service and relationship buildingContacting and developing solutions with customersMaintaining customer recordsAnswer and route incoming telephone callsCommunicate orally and via e-mail with clients and co-workers to effectively input customer ordersRespond to requests for information in a timely and professional mannerUnderstand and use job-related softwareStrong organizational skills with attention to detail and motivated self starterExcellent written and verbal communication skillsProficient in using Microsoft Office 365You're comfortable working on a computer and are open to learning new systemsAbility to handle confidential information with discretionPrior experience in office setting is preferredSuperior time management and priority-setting skillsWhat We Expect From You:Clean Background Check: Federal law prohibits us from hiring anyone with any felony convictions.Pass a Drug Screen: You must be able to pass a drug screenWhat We Provide For You:Schedule: We work 8am 4:30pm. Health Insurance: 100% Company Paid BC/BS Platinum Plan Other Insurance: We have a variety of other low cost insurance options for dental, vision, short and long term disabilityLife Insurance: 100% Company Paid Plan Equal to One Year's Salary10 Paid Holidays Per Year and 5 Paid Vacation Days
Created: 2024-07-07