Service BDC Representative
Cerritos Nissan & Infiniti - Cerritos, CA
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At Cerritos Nissan INFINITI, we are looking for a Service BDC Representative to join our team!Why Join Our Winning Team?Our team is full of talented and skilled people who find it a pleasure to take care of our customers. Today, many clients have the luxury of finding information online. Here at Cerritos Nissan INFINITI our BDC team is just as knowledgeable about the information on features and benefits of our vehicles. Our team is entrusted to advise our customers, helping them make the best decision to meet their needs. Come and apply with Cerritos Nissan INFINITI today.What We OfferMedical, dental and vision insuranceLife insurance available401(K)Paid VacationPaid sick timeDisability availableFlex spending planEmployee DiscountsResponsibilitiesOversee CRM databases for communication cycles with customersHandle incoming Service Department calls on a daily basis with a proven pre-set script and schedule service appointmentsWork in conjunction with the BDC, Service & Parts Managers, and Service Advisors to create and maintain excellent relationships with our customers.Educate self on latest service and product offerings, including pricingGenerate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customersHandle all incoming internet email leads and internet phone leadsBe available to respond to email inquiries in a professional, well-spoken mannerPrepared to interact with customers via phone calls every day (similar to call center processes)Check email frequently and respond to inquiries immediatelyQualificationsTeam player attitudeComputer proficiency using MS Office, email and general internetStrong interpersonal communication and teamwork skillsPrompt and courteousEnthusiastic personalityAble to work in a fast-paced environmentWilling to submit to a pre-employment background check & drug screenValid driver's license and clean driving recordWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Created: 2024-07-07