Customer Service Representative
Authority Brands - Sheffield, OH
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Lawn Squad has been proudly serving the local community for over 20 years! Our Lawn Technicians specialize in numerous facets of lawn care including fertilization, weed and pest control, aeration and seeding. We take pride in helping properties throughout Ohio look and feel their best. Our team combines year of experience with passion for lawn care to deliver results that keep lawns healthy and safe throughout every season. We make it a point to treat our customers' properties like our own and ensure that the end results not only meet but exceeds their expectations. The Customer Service Representative is responsible for communicating with customers via telephone, email, and in person. The Customer Service Representative develops and maintains positive customer relations and company image. The Customer Service Representative will coordinate with various individuals to make sure ALL customer requests are handled efficiently and effectively.Responsibilities:Portraying a positive company image while engaging in friendly and professional communications with customersAnswering phone callsEnsure customer satisfaction and resolve customer complaintsResponding to customer emails and taking appropriate action to resolve to the satisfaction of the customerPull the voicemail messages and reply appropriately to each oneData EntryRequirements:High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experiencePrior experience with the general public (customers) a plusExcellent oral/written communication skillsExcellent interpersonal relationship skillsExcellent organization skillsProficiency with computer and basic computer programsAbility to multi-taskAbility to work in a team environment and take direction from management and supervisorsAbility to read and interpret documents and emails such procedure manuals, work instructions, software manualsAbility to write routine correspondence to customer inquiriesOther details Job Family Retail Pay Type Hourly Apply Now
Created: 2024-07-07