Field Service Technician
Somic Packaging, Inc. - Eagan, MN
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The Position:The safe, proper, and efficient installation, commissioning and/or service of Somic machinery at customer's facility and in-house, ensuring overall customer satisfaction. Ensures cooperation and information flow between departments such as Sales and Engineering.Job Duties: Troubleshooting of mechatronics, electrical controls and mechanical Setting and fine tuning of the parameters regarding customer arrangements and blank specifications Understanding mechanical movements, timing and positioning; know how adjustments impact other areas and functions of the machine. Provide detailed documentation, including daily reports and weekly service reports. Complete preventive maintenance, maintenance, and repair work at the customer locations Serve as Project Manager and Tech Support while on-site during installations Competent and consistent communication with customers on-site Administrative tasks, per checklist and documentation Training customer personnel on-site Installation and set-up of SOMIC equipment Ensures customer satisfaction of all services provided Complete equipment performance analysis and recommendations for improvements Safe working habits in all facets of the job. Professional representative of SOMIC with current and potential customers Perform PLC, HMI programming, and logic adjustments in conjunction with Engineering. Required travel 75%-90% Requirements Completed Technical Degree from 2- or 4-year program in Mechatronics, Industrial Automation Technology, Robotics, Electronics or comparable Automated case packaging experience is a must 3+ years of experience in the installation, commissioning and troubleshooting of complex machines and systems Knowledge of electrical engineering, control technology, pneumatics, and mechanics Functional knowledge of PLCs with ability to troubleshoot and resolve minor issues Safe, structured, and reliable work approach, entrepreneurial mindset Excellent customer service skills Ability to work independently, with a confident manner Professional appearance and strong communication skills Able to work under pressure and be flexible Must be fluent in English Must have a valid class D driver's license and US Passport required Must be self-motivated with a positive, can-do attitude Benefits Flexible working hours Pleasant working atmosphere 16 Days of annual PTO 10 Paid Company Holidays Medical, Dental and Vision Health Spending Plan (with Employer contributions) Employer paid Life/AD&D, Short & Long Term Disability Voluntary Life/AD&D - Employee, Spouse, and Children 401K Safety Glasses Allowance (prescription and non-prescription) Safety Boots Allowance Employee Referral Incentives
Created: 2024-07-07