CUSTOMER SERVICE REPRESENTATIVE
CJ's Tire & Automotive - Birdsboro, PA
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Job DetailsJob LocationBirdsboro - Birdsboro, PAPosition TypeFull TimeJob CategoryWholesale SalesDescription Summary of the PositionBuild and develop customer relationships while responding to telephone and e-mail inquiries, providing updates on customer requests, and look for new and additional sales opportunities. Occasional business development presentations to prospect B2B wholesale and commercial customers.Key Essential ResponsibilitiesCommunicates with customers to confirm availability and pricing, process orders or resolve problems, answer questions relating to product comparisons, delivery schedules and delays, any additional information needed by customer.Maintains all quote documentation with accurate pricing.Processing customer orders to ensure they are accurate and delivered on time as requested.Works in cooperation with Business Development Managers, Purchasing, and Supply Chain to facilitate customer communications and satisfaction.Works in cooperation with Finance and Accounting department with credit limits and overrides.Develops an in-depth knowledge level of products and service capabilities.Participates in training and sales meetings to stay up to date on the latest developments, trends, regulations in the marketplace.Processes warranties and completes proper documentation on a timely basis.Assesses and reports on competitor activities and identify sales trends and opportunities.Makes outbound calls to existing and potential customers.Occasional visits and/or sales calls at customer locations.All other duties as assigned by management. Qualifications Education/Experience/Other RequirementsSelf-motivated, self-directed, detail oriented, and able to multitask, prioritize, and manage time efficiently.Excellent listening, verbal and written communication skills, and best practices in customer service; the ability to call, connect and interact with potential customers.Have a high degree of computer skills including Microsoft 365.Ability to sit at a computer/desk for prolonged periods of time while maintaining a clean and organized work environment.Comfortable making cold calls and talking to new people all day.Tenacity to handle rejection and continue with a positive attitude when interacting with customers.Minimum 2 years sales and/or customer service experience.Have a valid drivers' license.
Created: 2024-07-07