Store Systems Help Desk Specialist
Kinney Drugs - Gouverneur, NY
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Overview Job Summary: Provide help desk phone support for pharmacy and point of sale systems, in-store PC's, handheld units, networking, and phones. Document and review all call details on a corporate tracking system. Responsibilities Job Duties: + Interact promptly and courteously with stores to provide resolutions to inquiries as well as handle and resolve complaints in a professional manner. This interaction will be through a variety of means including but not limited to telephone, e-mail, fax, store mail, US mail, or in person. + Attempt to minimize the length of each call, while still providing excellent service. + Interface with other departments as needed for problem resolution. + Interface with various hardware and software vendors for problem resolution. + Provide timely follow up on each call until the issue is resolved. + Document and review call and resolution details on a corporate tracking system. + Assist in the maintenance of various master files as needed. + Complete depot tracking forms when hardware is supplied to stores or other departments. + Must adhere to Help Desk Policies and Procedures. + Responsible for completing all mandatory and regulatory training programs + Perform other duties as assigned Qualifications Education: + Minimum: Associates Degree in Computer Science or related fieldExperience: + Preferred: 1 or more years experience in Pharmacy operations and/or POS Special Conditions of Employment + Drug test + Initial and continuous exclusion and sanction/disciplinary monitoring + Any and all additional eligibility requirements based on the specific position Compensation: $16.00 - 17.00 an hour The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education. KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements. Connect With Us! (Job LocationsUS-NY-Gouverneur Posted Date11 hours ago(7/25/2024 8:12 AM) Requisition ID2024-12930 # of Openings1 CategoryInformation Technology LocationUS-NY-Gouverneur
Created: 2024-07-07