Front Desk Specialist - Georgetown
Harbor Health - Georgetown, TX
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Harbor Health looking for a talented Front Desk Specialist to become a member of our team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing everyone to fully flourish. Join us as we build a fully integrated system that connects care to a better payment model that truly puts the human being at the center. The Front Desk- Patient Access Specialist will join our Clinical Operations team based in Austin, TX.The Front-Desk Specialists are responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to provider availability, explaining intake forms to new patients and processing payments after treatment.This role will be responsible for:Provides initial customer service to all patients including but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the electronic medical record system for patient information, and creating patient filesQuickly answering or properly referring questionsNotifying providers of patient arrivalsProvides conflict resolution and responds to patient grievancesCreates and maintains confidential patient files and records, files accordinglyEnsuring availability of treatment information by retrieving and updating patient recordsVerifying financial records and collecting patient charges while filing and expediting third-party claimsMaintaining office inventory and equipment by anticipating supply needs and expediting supply ordersFloat to other facilities as needed and requiredFacilitates patient check-in and check-out. Explain payment options.Collects and posts patient payments; prepare deposits and follow established cash handling proceduresCompletes patient intakes, and conducts insurance verifications and authorizationsAll other duties as assignedA successful Front-Desk Specialist will have:High school diploma or GEDMinimum of six (6) months of experience working in a professional administrative or related capacityStrong interpersonal and communication skills to effectively communicate with Physicians, other medical professionals, office personnel employees and patientsExcellent analytical and problem-solving skillsProficiency with MS Office Suite (Word, Excel, and Outlook)Organization and time management skillsAdditional Preferred Skills & Experience for someone in this role include:Prior medical office and/or healthcare setting experiencePrior customer support experienceExperience with medical terminologyBilingual English/Spanish language skillsIf you are passionate about health care and you want to create something new together, please apply to be a part of our team!Powered by JazzHR
Created: 2024-07-07