Bilingual Customer Service Representative - HYBRID
Emerson Group - Mount Laurel, NJ
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Are you a customer service rockstar? Do you have a passion for helping people? If so, we want you to join our team of Customer Service Superheroes! You will be responsible for providing our customers with the best possible customer service experience. This means going above and beyond to answer their questions and resolve their issues. MUST BE Bilingual Spanish This opportunity is for an established Mount Laurel client. Temp to Hire opportunity! Pay rate of $17-$19./hr. with a great monthly and annual bonus structure, potential bonus earnings for the year $8-$10K+ based on performance. Work 1pm-10pm (M-F) IN OFFICE for 6 months to one year, then can be HYBRID (3 days in office, 2 days remote ) Job Description: This bilingual position will report directly to the EVP of Servicing and will be responsible for managing calls with student borrowers regarding their private education loan account, taking payments via phone, supporting inbound customer service calls, and making outbound calls on past due accounts to make payment arrangements. Knowledge, Skills & Abilities: Must possess math skills and understand general loan terms Ability to communicate in writing using correct spelling and grammar Ability to multitask and handle high call volume Must possess strong organizational skills High School Diploma or GED required. College degree preferred but not required
Created: 2024-07-07