Field Service Technician
Mymanagedtech - , NJ
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Field Service TechnicianField Service Technicians provide professional, courteous and prompt technical support via onsite visits or by remote administration. This includes problem definition, prioritization, analysis, re-creation, resolution, and escalation as needed. Field Service Engineers provide the first level of support to MyManagedTech clients.ESSENTIAL FUNCTIONS:Take ownership for resolving client support issues from case logging through management of escalation or resolutionUtilize tools and documentation provided as necessary in resolving technical issues or reproducing problem casesRespond to client cases and field inquiries in a timely and effective manner by answering known questions and reproducing straightforward technical problemsEffectively use escalation procedures as necessaryBe an advocate for providing satisfaction to clients by maintaining a proactive approach to managing and maintaining reliable infrastructureFacilitate issue resolution by leveraging internal experts when necessarySECONDARY FUNCTIONS:Regular and reliable attendance is requiredOther job related duties as assignedLearn new SMB products and diagnostic tools and share knowledge with othersProvide feedback on product and/or process initiatives developed in other areasUpdate Client Network DocumentationMain duties:Perform configuration, installation and monitoring dutiesPerform system and file backupsMaintain systems through installation of service packs, hot fixes, etcPerform high-level diagnostics and provide Tier 1 supportCreates and/or updates configuration documentsEnter time on a daily basis and updated service tickets in a timely mannerRequired Skills:U.S. Citizenship RequiredTroubleshooting SkillsWorking knowledge of technology architectureExperience in system configurationProblem solving skillsWorking knowledge of networking concepts preferredMust have knowledge of Active Directory, DNS, WINS, DHCPFamiliarity with most of the following products and procedures: Windows Servers, Application servers, Windows XP/Vista/7, Remote support best practicesMust have good customer service and phone skillsMust be able to work effectively individually and in a team environmentMust have high attention to detail and must be very organizedAbility to work some nights and weekendsCertifications to be working towards:Microsoft Certified Desktop Support Technician (MCDST)Microsoft Certified Systems Administrator (MCSA)Microsoft Certified Systems Engineer (MCSE)Microsoft Office Specialists (Office Specialists)Special Notes:This is an entry level technical position. Most work involves troubleshooting, installation of hardware, software, and network connections. Microsoft Certification is not required for this position, but is favorable You must be willing to associate your MCP ID with our Microsoft Partner ID.We place a strong emphasis on Top Quality, Experience, and Customer Service. When you work for us, we pay for any Microsoft Certification exams!A background check and clean DMV report are required.Bottom Line:We are looking for a Technician who is willing to learn *our* way of providing top-quality customer support. You will fine-tune your trouble-shooting skills and be exposed to a wide variety of network setup and internet operations.This position is in the South Jersey area. Please do not apply if you are not in this general area.
Created: 2024-07-07