Field Service Engineer - Remote
Nano Dimension Ltd. - Edison, NJ
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Description North America Field Service Engineer Essemtec USA is a sales and services subsidiary of Essemtec AG, a division of publicly traded Nano Dimension. Essemtec designs and manufactures All-In-One Paste Jetting, SMT Placement, & Dispensing machinery servicing a variety of industries including Automotive, Military, Medical, Consumer, Aerospace, & Lighting. Essemtec additionally provides software, peripherals, and services, working with industry leaders and customers on innovative research and development, defining future needs. This is a great opportunity to demonstrate your commitment and enthusiasm to a fast-growing team and help continue to elevate our client-centric abilities by providing world-class service and support. Your contribution: * Servicing of new and existing Essemtec systems across North America * Provide technical & application services for customers on-site, remote, and via our hotline * Perform install, commissioning, preventive maintenance, troubleshooting, repair, calibration, upgrades, and retrofits on various systems * On-site support of hardware and software products and remote support for troubleshooting/error analysis on systems, with both internal teams and external customers * Demonstrate system capabilities, provide customer training, and analyze system operation * Manage and maintain accurate and timely administrative tasks such as inventory, trip planning, expenses, service report, and other role related activities * Document all field activities (CRM, ERP, or company application) to ensure data accuracy * Contribute to and maintain protocols, manuals, and service knowledge base * Collaborate with engineering team to resolve unique cases; provide product feedback as available * Maximize customer satisfaction and service relationship by conducting follow-ups post-service * Identify any customer hurdles to escalate for action * Represent Essemtec with highest professionalism to drive customer experience * Periodic travel to international headquarters for training and product/service orientation Experience and qualifications: * Knowledge of electronics manufacturing, robotics, PCB assembly, and/or 2-4 years of experience desired * Associates degree or related technical work experience of 2-4 years in field service * Ability to readily understand and interpret detailed documents, drawing, and specifications * Ability to work with test equipment and hand tools * Excellent customer service, problem-solving, decision-making, and analytical skills * Able to work under pressure and time constraints; handle challenging and unexpected situations in the field * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) * Motivated, independent, and solution-oriented way of working; organizational skills * Basic knowledge of OSHA and workplace safety * Willingness to travel nationally and internationally approx. 70% -80% We offer a competitive compensation package including medical, dental and vision insurance, a matching 401k plan, training at multiple offices around the world and the ability to work in a diverse, autonomous, supportive, collegial, and collaborative environment. Contribution Requirements Offer Contact
Created: 2024-07-07