Customer Service Agent
Voutique - Boston, MA
Apply NowJob Description
General InformationCountry United States City Boston Department Customer Service Posted 13-Feb-2024 Description and RequirementsAbout the Position:We are seeking a customer-focused Customer Service Agent to provide exceptional assistance to customers. Responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction. Strong communication skills, problem-solving abilities, and a positive attitude are crucial for success in this role.Responsibilities:Respond promptly and courteously to customer inquiries via phone, email, or chat.Provide accurate and helpful information regarding products or services.Assist customers in resolving issues and escalating complex cases when necessary.Maintain thorough and updated knowledge of company offerings and policies.Process customer orders, returns, and exchanges accurately.Handle customer complaints with empathy and find appropriate resolutions.Document customer interactions and transactions in a CRM system.Collaborate with team members to improve customer service processes.Identify opportunities to upsell or cross-sell products and services.Maintain a professional and friendly demeanor in all customer interactions.Qualifications:High school diploma or equivalent.Prior customer service experience preferred.Excellent communication skills, both verbal and written.Strong problem-solving and decision-making abilities.Patience and empathy when dealing with customers.Proficiency in using computer systems and customer service software.Ability to multitask and work in a fast-paced environment.Positive attitude and willingness to learn and adapt.Flexibility to work in shifts, including evenings and weekends.
Created: 2024-07-07