Account Management - Manager

Job DescriptionAs a Manager in Account Management, you will maintain client satisfaction and retention efforts for Employer clients within our Third Party Administrator (TPA) Business Units. You will manage and develop a team dedicated to supporting clients by analyzing complex problems, identifying root causes and assisting with driving practical and creative solutions. You will foster teamwork and a supportive departmental culture with an emphasis on ensuring exceptional client service and lead daily activities of assigned team by providing coaching, mentoring, development, guidance and timely resolution of issues within the team environment. You will also identify and implement departmental best practices to ensure employees are following best practices to ensure ongoing success.You will accomplish this by: Building relationships with key client stakeholders through a consultative approach to fully understand client and member needs. Fostering teamwork and a supportive departmental culture with an emphasis on ensuring exceptional client service. Developing efficient policies and procedures to enhance your teams' efficiency and opportunity for success.Your success will be driven by exceeding client satisfaction score targets as well as contributing to reduced service warranty payments to clients. Your skills as an excellent client liaison and complex problem solver will also contribute to your success. You will operate in a fast-paced environment with tight deadlines so ability to operate autonomously and make key decisions is imperative. The contributions you will make will position CVS Health as a leader in client satisfaction and service in the PBM marketplace.This is a work from home role. Candidates can live anywhere in the USPay RangeThe typical pay range for this role is:Minimum: 60,300Maximum: 130,000Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required QualificationsRequired Qualifications : A minimum 5 years of experience which includes three years in account management, healthcare, insurance or benefits experience 3 or more years of demonstrated direct, or indirect leadershipPreferred Qualifications Some PBM system knowledge, to include SalesForce and AS400/RxClaim Strong Leadership skills/competencies to lead change, establish positive and dedicated environment, support employee career development Proven competencies in holding self and others accountable, ownership, and the ability to influence outside of sphere of responsibility Ability to build and maintain effective interpersonal relationships to improve customer service in order to achieve business objectives Ability to manage multiple, concurrent projects with previous project management experience Demonstrated advanced level problem-solving and analytical skills Proven history of high client satisfaction and client retentionEducation Bachelor's degree or relevant experience is requiredBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2024-11-02