Analyst, Account Manager
CVS Pharmacy - Tampa, FL
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Job DescriptionProvides proactive account management, development ofstrong relationships by supporting the AccountManager/Account Director for existing customers in theMiddle Market segment. The Account Associate is theresident plan of benefits, account set-up, plan sponsorreporting and operations expert.Identifies constituent-specific service issues, identifiessolutions and may lead resolution of issues working withother areas. Provides constituents with Aetna policy, plandesign and benefit changes and network updates includinganalysis of impact. Collaborates with accountmanagement team to achieve growth/renewal objectives;may assist in preparation and delivery of renewalpackages. May support plan administration activities,including installation, open-enrollment, plan set-up,eligibility, billing and drafting by working proactively withsupport areas; signs-off on ID cards. May assist inconstituent training on product and policy questions. Maytake initial calls for direct sales requests and forwardrequests to appropriate sales staff Develops and executescustomer service strategy Identifies customer specificservice issues, identifies solutions and leads resolution ofissues working with other areas to implement Responds tocustomers' requests for network analysis, benefit plandesign changes, and benefit questions and clarificationsCollaborates with Account Management team to achievegrowth/renewal objectives; assists in preparation anddelivery or renewal packages. Manages all planadministration activities, including installation, plan setup,eligibility, billing and drafting by working proactively withsupport areasPay RangeThe typical pay range for this role is:Minimum: 40,560Maximum: 83,400Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required QualificationsDemonstrating Service Discipline Case Administration Providing Solutions to Constituent Needs- Strong communication skills (both verbal and written)- Strong organizational skills- Strong interpersonal skills- 3 years of customer-facing experience- 3 years of project management experience- Proficiency with Microsoft Office products (Word, Excel, PowerPoint)- State insurance license, as required by state law (or ability to obtain this license within first 6 months)- College degree or 3-5 equivalent work experiencePreferred QualificationsHealth insurance experienceEducationLife & Health License currently or within 6 months of start date in the positionBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Created: 2024-09-07