Director, Front Store Strategy and Merchandising ...

Job DescriptionThe Director of Front Store Strategy and Merchandising Operations plays a critical part in creating the strategic direction for retail performance and operational execution. The position leads a multi-disciplinary team focused on the creation and innovation of operational processes to ensure in-store execution of programs and initiatives. This team is also responsible for the development of new initiatives and process enhancements that can be integrated into or expand upon the current retail business model. This will require identifying opportunities to enhance workload efficiencies and lead pilot programs to identify new and innovative ways to increase profitability, drive top lines sales & margin, and enhance the colleague & customer experience.This position requires strong leadership and collaboration skills working cross functionally to influence field leadership and key stakeholders across the organization. As a Director you will play an active role in leading our Front Store strategy at retail as it relates to project Elevate and will routinely partner at a senior level with the following corporate teams: Merchandising (Category Management), Store Strategy (Including New Store Formats & RISD), Marketing, Loyalty & Personalization (Including our Extra Care and CarePass programs) and Front Store Compliance (Including Price Accuracy and Dated Merchandise Policies).This leader manages a team accountable to the evolution of multiple in-store processes and the execution of new business strategies that enable our colleagues to meet the evolving needs of our customers. This team is accountable to identify new processes and programs that drive top line growth, improve the customer experience, and deliver workload efficiencies for our colleagues. In this role you will be focused on; operational processes responsible for driving over $20B in Front Store sales. You will partner cross functionally with project Elevate, leading and supporting a transformation of the Front Store. This role will also lead merchandising execution across 8000 retail locations including; store resets, test & learn / store redesign, and implementation of new store formats across 1500 store locations. In addition you will support our Marketing, Loyalty & Personalization teams improving the store experience for over 70M Extra Care customers. You will lead Front Store compliance programs and be accountable to deliver year over year improvement in areas such as managing dated merchandise, pricing, and signing compliance. This position plays an integral role in leading Front Store transformational changes, working to improve financial outcomes across the chain by working cross functionally with CSC partners, field leadership and external vendor relationships. The position needs to possess a unique combination of Operations, Analytical, and Strategic planning competencies. In this role you will apply in-depth knowledge of the Front Store business as it relates to program implementation and successful outcomes. You will be required to provide expert technical advice and operational guidance to support the cross functional decision-making process. The role requires excellent communication skills, and ability to develop and deliver project and financial updates to a wide variety of audiences, including Senior Executives, Senior Field Leadership, and peer groups. Excellent management skills including project management, strategic thinking, and influencing are paramount with the ability to build, develop, and lead a high-performing team inclusive of corporate and field colleagues.Pay RangeThe typical pay range for this role is:Minimum: 100,000Maximum: 227,000Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications 10+ years of experience in field and corporate operations, with prior retail or field management experience 10+ years experience working within a large matrixed corporate environment in health care or other highly regulated industryPreferred Qualifications Applies in-depth advanced knowledge and skills within retail operations, and capable of integrating theories and principles into the context of the organization Possesses strong understanding of retail and store operations and how it relates to leading store strategy and merchandising initiatives Provides expert technical advice, coaching and counseling within store operations to peers and the organization in general Proficient use of key financial metrics/ratios to evaluate business cases Ability to represent the voice of the stores/customer in strategic business discussions Proactively build and maintain relationships with key partners and executives, connecting ideas to achieve agreed-upon priorities and be recognized as an internal thought leader The ability to proactively identify, define, and solve the most complex business problems and issues, and develop strategic, analytical, and financial frameworks to conduct analysis and/or measure success The ability to comprehend and assess complex processes and workflows to identify vulnerabilities or areas for improvement The ability to communicate effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization Ability to think creatively and be a self-starter with limited guidance and coaching and to proactively develop and present potential solutions The ability to foster effective working relations with and persuade A highly developed ability to manage, develop, and mentor junior team members to successfully evaluate complex business opportunities The ability to proficiently use Excel, PowerPoint, Tableau, and various internal data Demonstrates intellectual curiosity and ability to learn quickly Experience with project management and leading multidisciplinary initiatives, including managing projects inclusive of capital and expense budgets Highest level of attention to detail and the ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlinesEducationBachelors Degree or equivalent work experienceBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2024-11-02