Account Manager - Analyst
CVS Pharmacy - Pittsburgh, PA
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Job DescriptionAs an Account Manager, you are considered the clients main point of contact, and are responsible for overseeing all of their day-to-day PBM operations. Account Managers act as the liaison between clients and cross-functional internal teams, and are responsible for ensuring timely/successful delivery of client requests. Excellent communication skills are required to ensure we understand our client's needs and are able to build long-lasting, mutually beneficial relationships with our key business stakeholders. Additionally, Account Managers are expected to demonstrate a high level client service through the execution of accuracy, responsiveness, reliability, and professionalism on all interactions.This will include managing the resolution status of routine to complex requests related to our clients' business requirements; including but not limited to:- Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client.- Driving Practical & Creative Solutions - Critically thinking about complex situations to find optimal outcome.- Engaging Appropriate Resources - Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.- Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are this Account Manager role, you will also be provided 5 to 6 weeks of intensive training and you must be able to travel up to 20%. Travel may require but is not limited to flights, overnight stays, local travel, travel on short notice and other travel deemed necessary by the companyPay RangeThe typical pay range for this role is:Minimum: 40,560Maximum: 83,400Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications- 1+ years of experience in a client/customer service-base environment or previous account management experience- Excellent organizational skills- Excellent verbal and written interpersonal communication skillsPreferred Qualifications- Prior Healthcare experience managing insurance, healthcare, or benefit accounts-Experience with Medicaid, Commercial, and/or Medicare Part D Plans- SalesForce Experience- Microsoft Suite Experience (Outlook, Word, Excel, Etc.)EducationBachelor's degree or Equivalent Experience requiredBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Created: 2024-09-07