IT Customer Service Analyst
CVS Pharmacy - Scottsdale, AZ
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Job DescriptionThis position supports CVS Health by providingdesktop support to include technical advice,guidance, and informal training to customers usinghardware and software programs. Troubleshoots and restores routine technicalservice and equipment problems by analyzing,identifying and diagnosing faults and symptoms usingestablished processes and procedures. Proactivelymonitors and performs preventative maintenance. Able to identify technical issues and escalate toappropriate second level groups if needed;collaborate to identify root cause. Creates checklistsand procedures for problem control and prevention. Work in a team setting, sharing information. Responds, resolves, and documents service ticketsin a timely manner according to service levelagreements or assigned completion dates. Resolveswork orders and problem tickets across multiplelocations including those remotely supported. Provide 24 x 7 on-call support as assigned. Providerotating weekend coverage as required. Able to complete project tasks independently withlittle or no follow-up from Manager including assignedChange control tasks. Ability to install and service equipment located onthe floor as well as overhead. Ability to move printers, monitors, and other equipmentas neededPay RangeThe typical pay range for this role is:Minimum: 19.50Maximum: 40.10Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications1+ year IT experience in a support rolePreferred QualificationsExperience in a Windows environment with MCSE,MCP, A+ certification is preferred. Solid problem solving/trouble shooting skills,demonstrated working knowledge of operatingsystems/hardware/software Work independently without direction of Manager to complete work orders and trouble tickets for endusers. Good oral and written communication skills, andpossesses a strong customer focus. Shift flexibility required. Ability to travel locally and remotely for projects,escalations, outages, production support, and cross-training.EducationHigh School Diploma/GEDBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Created: 2024-09-07