Training Delivery

Job DescriptionWork From Home - Continental USCVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need. At the heart of this strategy lies the critical role our CVS Health Enterprise Learning, Development and Performance teams play to educate our company's highest volume roles. The Training Delivery Specialist will be responsible for the delivery, quality, and continuous improvement of the Instructor Led components of the Learning Curriculum and skills-based coaching. As a connector between the learner, the business, and the curriculum design team, the Training Delivery Specialist is a critical role to developing talent. This person is a critical team member within the CVS Health Enterprise, Learning, Development and Performance Center of Excellence (ELD&P) within the Human Resources department and reports to the Manager of Learning, Development and Performance.The ideal candidate has a relentless passion for delivering a best in class learning experience for a variety of different roles within Retail. They are a team player and willing to partner across boundaries to support cross-functional initiatives. This individual will be a trusted leader to their stakeholders within the business and must be able to quickly adapt to the business needs with minimal impact to quality. They come prepared to this role with basic business acumen and ability to maneuver and scale to a changing environment. They can easily follow dynamic facilitation tools designed by the Learning Program and Design team, while "reading the virtual classroom" to emphasize areas of comprehension opportunity. This person actively seeks out innovative learning delivery solutions that will solve for an engaging, measurable, and effective learning experience for remote and in-person CVS Health colleagues. The Training Delivery Specialist: Delivers synchronous (event-based) learning sessions based on defined programming strategies and outlined within each solution's design methodology Delivers various development activities (i.e., coaching) to drive the continuation performance improvement of targeted populations; conduct on-the-job performance coaching for prioritized populations Manages administrative tasks including but not limited to managing learning environments, scheduling classes, sending calendar invites to class rosters and printing resources needed for class delivery Tracks, measures and reports on learner's performance progress to ensure achievement of behavioral outcomes aligned with business needs Builds stakeholder relationships with relative business partners, HR partners, and ELD&P workforce/program owners by informing on program execution and performance progress at the individual and accountable population levels Participates in Train-the-Trainer sessions and independently prepare to deliver new solutions based on programming strategies and design expectations Manages and/or participates in selected projects and organizational initiatives Collaborates with Workforce and/or Learning Program Owners to evolve programming strategies that improve performance outcomes closely aligned to short-term business needsKey competencies include: Ability to communicate with and influence others Excellent verbal and written communication skills Experience connecting key performance indicators (KPIs) to a continuous learning strategy Knowledge of adult learning principles and design strategies Ability to synthesize Key Performance Data and develop data stories linked to L3 and L4 evaluation Ability to breakdown complex processes into scalable and digestible chunks for learners working in a remote environment Strong sense to identify priorities, potential tradeoffs, and execution variables specific to the business landscape Strong project leadership skills Strong collaborator with active listening skills Storyline or ArticulatePay RangeThe typical pay range for this role is:Minimum: 18.50Maximum: 34.60Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications 3+ years' work experience in the field of Instructional Design 3+ years of instructional design and application and strategy as a subject matter expert 1 + year experience designing for a remote learning environmentPreferred Qualifications Advanced Degree in Instructional Design or related field with 1-3 years of practical experience 3+ years' experience in a corporate training or related function 1+ years' using eLearning authoring tools, such as Articulate Storyline 360 2+ years' translating raw content into storyboard formatEducation Bachelor's Degree or equivalent experienceBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2024-11-02