Supervisor Participant Services
CVS Pharmacy - Wilkes Barre, PA
Apply NowJob Description
Job DescriptionActs as a coach to Member Services staff as well as evaluate, interview, hire and manage a staff of Member Services Coordinators, Clerks, Technicians, and Pharmacists. Responsibilities include the monitoring of quality, coaching, and problem-solving. This individual will be responsible for assisting in the development of his/her team and their growth. Ensuring that reps are highly compliant and accurate in each and every member interaction. This individual will also ensure that employees are meeting all performance measurements. The flexibility to adjust to various work schedules as dictated by department business needs.Pay RangeThe typical pay range for this role is:Minimum: 40,560Maximum: 81,100Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications2+ years of experience working in a customer service or pharmacy related role. 1+ years of experience in a supervisory/coaching role. 2+ years of experience using Microsoft office productsPreferred QualificationsCandidate will have excellent oral and written communication skills. Proficiency with Excel and Word. Coaching and facilitation skills. Strong leadership skills. Ability to make both routine and difficult decisions in a fast-paced, high-stress environment. Strong team player.Flexibility/adaptability. Ability to multi-task and meet deadlines.Strong organizational skillsEducationGED/High School DiplomaBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Created: 2024-09-07