Benefit Drafting Quality Consultant

Job DescriptionPerforms quality audit for service operations for multiple products and platforms, specializing in drafting of documents and contracts.Responsibilities include:- Conduct standard drafting quality reviews/audits to measure compliance with published policies, procedures, customer, and regulatory guidelines.- Participate in the research and validation of drafting language formats- Develop and deliver Quality Hour sessions following team guidelines and mentor Drafters- Identify and distribute errors to business partners.- Perform root cause analysis and/or analyze data to identify and communicate trends in day-to- day work (e.g., quality of results, efficiencies of processes, etc.)- Responsible to support targeted quality audit projects, including peer reviews.- Subject matter expert on workflows, policies, components of systems and on daily operations and programs- Use analytical and statistical techniques and tools to plan and perform research and analysis of processes (e.g., outcomes performance guarantees, government regulations, and customer requirements, etc.) to recommend enhancements and workable solutions by cost benefit analysis- Responsible to support targeted quality audit projects.- Report results and make recommendations (e.g., training needs, quality controls and procedures)- In partnership with business owners, support the design and development of new processes- Develop and implement quality programs and initiatives.- May provide guidance or expertise to quality staff- Facilitate team sessions to develop processes and/or resolve issues- Support the creation of communication strategies and presentations for internal customers to educate and address continuous quality improvement initiatives- Identify and recommend internal and external benchmarks and appropriate measures for performance evaluation- May, under supervision, develop quality assessment/audit/measurement programs tailored to specific assignments - Analyze customer feedback and other measuresPay RangeThe typical pay range for this role is:Minimum: 18.50Maximum: 33.65Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications- Prior experience as a Drafter required- Experience with PEOs needed- Requires experience with PCC tools, including BPLV & HMD- Must have a good working knowledge of Legislation- Knowledge of Traditional Products neededPreferred Qualifications- 3-5+ years work experience in the drafting role with a proven track record of proficiency in the competencies noted. - Audit experience is a plus.EducationHigh School diploma or equivalent.Business OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2024-11-02