Analyst, SalesForce

Job DescriptionThe Sales Operations Analyst supports the day-to-day needs of our Salesforce community. The role includes extensive interaction with internal teams including Account Management, Sales, Contracting and others. The individual will be responsible for helping deliver complete and comprehensive results for a wide range of issues to support new/current clients. They will provide input on process improvements, root cause analysis, and facilitating system enhancements. Responsibilities1. Template management for contracts and email notifications2. Identify SOPs, remediate inefficiencies and work through channels to recommend/implement process improvements.3. Lead user acceptance testing for system enhancements4. Customer service to our user community, responding to inquiries about Salesforce5. Reporting and analytic support6. Training and communications support, including a quarterly newsletter7. System documentation, including help articles, in-app guidance and process flowsPay RangeThe typical pay range for this role is:Minimum: 40,560Maximum: 81,100Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications Salesforce or other CRM support 1-3 years experience supporting cross-functional teams Contract operations experience Excellent communication skills, verbal & written Organized and detail oriented Ability to prioritize and handle multiple tasks on a daily basis Ability to work independently Demonstrated ability to build relationships and collaborate with other communication professionals toward a common goalPreferred Qualifications Salesforce Adminstrator certification Experience with contract lifecycle management software Project management, change management and/or sales operations experience Healthcare and/or Legal background Advanced Microsoft office skillsEducationBachelor's Degree or equivalent experience.Business OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2024-10-19