Accounts Receivable Specialist
ATR International - Allentown, PA
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We are seeking an Accounts Receivable Specialist for a very important client.The Accounts Receivable Representative II supports the Collections team with daily administrative duties such as credit card processing, review and resubmission of invoices into customer portals and other tasks instrumental in helping the team to achieve their collection goals.They may also be asked to contact customers in order obtain payment status of open invoices. They manage all aspects of the customer interaction from invoicing to cash collection and are the primary contact for problem resolution for the customers in their portfolio.Key Responsibilities:Support collectors in day to day duties such as credit card processing, invoice entry/review in customer portals and obtaining information such as invoices, packing slips and proof of municate professionally, both written and verbalEffectively manage a high volume of email communication and phone contactHave strong working knowledge of customer billing platforms and the company?s internal systems that allow problem identification and solutionProficiency in key Excel functions that will drive collection efficiencies with our customersLeverage relationships across departments and business units to improve problem resolution and drive completion of action plansUse business acumen to proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plansDrive accountability by escalating delinquency issues within the customer and company organizationsFormulate a course of action to consistently accomplish or outperform established goalsRecognize and escalate changes in customer behavior that indicates increased risk of delinquency or defaultSupport development and implementation of on-boarding content for new team membersUse Practical Process Improvement techniques to identify and solution problem root causeMentor and support other team membersPerform other duties as required to support customers, sales and other areas of the organizationInvoicing preparation for allentown invoicing Systems: Filemaker, CODA & GPM Requirement: The ideal candidate will possess the following qualifications:Minimum Requirements/Qualifications:Ability to react to and effectively manage changes in priorities based on business needAbility to work with minimal supervision; following guidelines and company policyBachelor?s degree in a business field preferred.Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detailGoal orientedPossesses a high degree of integrityAdministrative, collection, customer service or finance background and analytical skills necessary to reconcile customer trade accountsAbility to work effectively with other team members in an open environmentProficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, CognosNon-Negotiable Hiring Criteria:High School Diploma5+ years of experience in administration, collections and/or business or an equivalent combination of education and experience.Administrative duties, business to business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accountsDemonstrate proficiency with MS Office (Word, Excel, and Outlook)Excellent written and verbal skills that allow effective communication via both phone and emailOperates with a high degree of integrity, works well in a team environment.
Created: 2024-09-07