Partner Support Coordinator II

We are seeking a Partner Support Coordinator II for a very important client.Responsible for managing orders provided by contracted selling partners. This includes, but is not limited to, receiving orders from sales, inputting them into the system and then seeing the orders through to completion. May act as liaison between the company authorized selling partners and company internal teams. Responsible for administering sales reports and client activity for Product Sales Support team. Provides analytical and statistical support and prepares standard sales forecasts, budgets, projections and other management reports. Works with moderate guidance in own area of knowledge.Prepares daily, weekly and monthly sales reports. Tracking, verifying and reporting data for the Sales team to support sales initiatives including sales incentives and contests.Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support Supervisor.Receives agreements from product sales team and enters the information into databases.Acts as liaison between Sales, Marketing and IT to provide insight-driven and actionable database query requirements.Maintains current information on Comcast products, services, equipment and marketing promotions.Conducts clerical research which requires an understanding of departmental programs, policies and procedures.Researches, processes and manage customer escalations.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned. Requirement: The ideal candidate will possess the following qualifications: Order Entry experience -- MUST REQUIREMENTMust have the ability to manage high volume, great customer service skills and a team player. Good communication, is self-motivated, has experience with data entry, has proven success in multi-tasking capabilities and has attention to detail. Prefers telecom background, however, this is not a hard requirement. Must be flexible in working hours.Strong computer skills, esp Microsoft suite and TeamsAttention to detail, flexibility, adaptabilityPrevious telecom a plus, but not mandatory

Created: 2024-10-19