Product Operations and Strategy Manager
CVS Pharmacy - Sacramento, CA
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Job DescriptionWe have an exciting opportunity at CVS Health for a device operations role on the Transform Diabetes Care product team. Transform Diabetes Care is an insights-driven B2B solution designed to improve health outcomes for plan members. The product uses member-specific data to drive targeted outreach from multiple engagement channels, including direct mail, email, telephonic outreach, and face-to-face counseling at CVS pharmacies, MinuteClinic stores, and CVS HealthHUB locations.As a Manager of the Technical Operations team, you will be responsible for managing a wide range of device and vendor related decisions. You will operationalize process improvements collaborating with various partners, support data analysis and reporting for business insights, and make strategic recommendations to enhance device integration within our product. This Manager will interface with many internal and external teams and will be responsible for ensuring best in class medical device support for our members.Some of your key responsibilities will include:- Partnership with commercialization, sales, marketing, and clinical teams to strategically understand and determine client and member needs for medical devices- Partnership with third party vendors to support device procurement, ordering, fulfillment, billing, and reporting- Continual market/landscape analysis on available devices and associated outcomes- Partnership with architects, engineering, digital, marketing, and operational teams on opportunities for continuous improvement and standardization- Developing and tracking operational, member experience, and clinical performance indicators of devices integrated with our product- Problem solving when issues are entered by members or customers, providing business input, articulating conclusions, and making recommendations to the leadership team- Partnership with procurement to execute RFPs and support contracting- End-to-end design and enablement of both device integration and best-in-class member experience- Preparing material and presentations for business, marketing, sales, technology, and operations teams in a way that adds value, is easily understood, and achieves alignment on path forwardThe team is looking for intellectually curious, creative, independent, and driven individual excited by the opportunity to strategically leverage analytics and devices to change the landscape of chronic condition management.The role requires superior analytical, organizational, problem solving, and decision-making skills. To succeed, you will need the highest level of attention to detail, judgment, initiative, and the ability to manage multiple priorities at once.The environment will be, at times, ambiguous and uncertain. The ideal candidate will have demonstrated success dealing with this type of fast-paced environment, with the ability to learn on the fly while understanding and solving new problems and maintaining a customer-centric approach.Pay RangeThe typical pay range for this role is:Minimum: 60,300Maximum: 126,600Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications- 3+ years of work experience in healthcare services, healthcare technology, medical device, or healthcare consulting (graduate level education may substitute for experience)- Highly proficient in PowerPoint and ExcelCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Experience integrating or working with payers or PBMs- Experience with chronic condition management- Experience in product management, operations, vendor management, or program management - Experience navigating a large matrixed organization - Experience with medical devicesEducation- Bachelors Degree is required- Masters Degree is preferredBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Created: 2024-09-07