Production Support Services Manager

Job DescriptionManager, Production Support services, is responsible for ensuring that the quality of service delivered by Application Production Support Service Provider meets CVS Caremark's business need and contractual obligations. This role will ensure that service management and quality processes are developed and deployed to meet agreed service levels. Manager, Production Support services will support and promote service improvements, monitoring and controlling the services delivered by Application Production Support Service Provider to ensure that agreed upon services continue to be performed in the expected manner. This includes performance targets, cost, quality of service and end user satisfaction levelsPay RangeThe typical pay range for this role is:Minimum: 60,300Maximum: 126,600Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications4+ Years of IT/IS experience. Understanding of the design of systems for high availability, security, scalability, reliability and managing nightly application batch cycle.3+ Years of experience in many disciplines of information technology, including system operations, systems management, database management, security, hardware and system interoperability3+ Years experience with Oracle, Teradata, Exadata, Informatica, Hadoop.3+ Years Experience with Control M Scheduler.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- 3+ years of management experience-Proven leadership skills of small and large teams- Experience managing and implementing outsourcing support services to external vendors- Experience managing and interacting with multiple vendors (i.e. Software Vendors, Outsource Vendors)- A good understanding of available and emerging IT technologies- A good understanding of industry best practices and methodologies (i.e. ITIL)ITIL Foundation Certification is preferred- Support experience managing offshore resources- Strong communication and interpersonal skillsAbility to estimate scope and delivery schedules for projects- Ability to motivate and lead teams- Ability to interact with senior management team- Ability to navigate and interact within a large matrix organizationEducationBachelor's degree. Will accept HS diploma / GED with one year of relevant work experience for every year of college in addition to required years of experienceBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2024-10-19