Manager IT Quality Assurance

Company :Highmark Inc.Job Description :JOB SUMMARYThis job leads, supports and facilitates process improvement initiatives across multiple functional units for both strategic and continuous process improvement efforts. Coordinates and supports audit/appraisals conducted by outside agencies and evaluate findings and implement appropriate corrective actions. Provides consultative services and analytic support to IT Service management leveraging Lean practices, Six Sigma methodologies and tools, capacity planning, resource allocation, work simplification, service level management, organizational design, consolidation, performance measurement systems, productivity improvement, and expense control.ESSENTIAL RESPONSIBILITIESCultivate a quality-focused (corrective, preventive, and collaborative) culture within the IT Services team through the use root cause analysis, preventive action implementation, waste reduction, and best terpret, implement, and evaluate adequacy of outside certifications and/or assessments (ISO, CMMI, etc.)Establish, mature, and maintain a quality measurement program for IT Services.Establish, mature and maintain a Voice of the Customer process to better understand customer needs.Other duties as assigned or requested.EDUCATIONRequiredBachelor's Degree in Computer Science, Systems Management or BusinessSubstitutionsNonePreferredMaster's Degree in Computer Science, Systems Management or BusinessEXPERIENCERequired7 - 10 years in quality/continuous improvement initiatives using proven methodoligies (i.e. LEAN Six Sigma)3 - 5 years in a Leadership/Mentoring roleQuality inspection, auditing and testing experienceManagement experience in employee development plans, performance evaluations and goals developmentPreferred7 - 10 years leading quality/continuous improvement initiatives using proven methodoligies (i.e. LEAN Six Sigma)ISO Certification leadership & maintenance of certificationLICENSES AND CERTIFICATIONSRequiredLEAN Six Sigma Black BeltPreferredInformation Technology Infrastructure Library (ITIL)International Office for Standardization (ISO)Capability Maturity Model Integration (CMMI)SKILLSStrong written and verbal skills, for varied audiences from Technicians to Senior Management. Ability to present material to large groups of people in an engaging and effective manner.Development and delivery of continuous improvement traning material.Attention to detailPlannnig & organizingDecision makingCustomer service orientationTeamworkKnowledge of tools, concepts and methodoligies of QALanguage (Other than English)NoneTravel Required0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOffice-BasedTeaches / trains others regularlyFrequentlyTravel regularly from the office to various work sites or from site-to-siteOccasionallyWorks primarily out-of-the office selling products/services (sales employees)Does Not ApplyPhysical work site requiredNoLifting: up to 10 poundsConstantlyLifting: 10 to 25 poundsRarelyLifting: 25 to 50 poundsNeverDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this pliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.EEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.For accommodation requests, please contact HR Services Online at Consumer Privacy Act Employees, Contractors, and Applicants Notice

Created: 2024-10-19