Call Center Specialty Manager
CVS Pharmacy - Chandler, AZ
Apply NowJob Description
Job DescriptionCVS Health has an exciting opportunity for a Call Center Manager to join our growing Specialty Pharmacy. As a Call Center Specialty Manager, you will direct and lead the activities of the Customer Service Department to ensure that calls are accepted and placed in a professional and timely manner. You will also confirm that patient questions regarding financial commitments are answered, and payments are applied accurately and timely to achieve extraordinary customer service and business profitability. The Call Center Specialty Manager is responsible for guaranteeing that the activities of the Customer Service Department support the goals and objectives of the entire Pharmacy Operation. You will interact with patients, physicians, and all levels of the organization. You will also ensure that prescription orders and patient requests are processed accurately and efficiently.Additional responsibilities include: Manage the departmental budget (control payroll, overtime, and Cost Per Order) to ensure profitability throughout the process Meet or exceed Customer Service operational goals and statistics Facilitate communication for problem resolution and changes occurring in the organization that may impact the workflow of the Pharmacy Oversee compliance with State and Federal regulations for department and ensure on-going process improvement in department is taking place Utilize knowledge of industry technology solutions to recommend products to increase efficiency, improve customer service, improve quality, and/or decrease costs Meet with managers and directors of other departments to discuss cross-departmental issues and find solutions as well as communicate changes within department to all other areas of business Monitor projects and work with staff to find opportunities to participate in or take leadership roles in a special project Provide education and training opportunities to allow employee growth including professional, timely training of new associates, along with providing team motivation and management direction to staff to promote teamwork and customer service Generate appropriate reports to support departmental goals and activitiesThis opportunity offers the flexibility to work from home several days during the week. However, you must be located near Chandler, AZ.Pay RangeThe typical pay range for this role is:Minimum: 60,300Maximum: 126,600Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications Minimum 5 years of management experience supervising exempt and non-exempt team members At least 2 years of customer service, call center, or pharmacy management experienceCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsExperience with prescription and major medical benefits related to pharmacy products is a plusEducationBachelor's Degree from an accredited college or equivalent work experience is requiredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Created: 2024-09-07