Organized Retail Crime Regional Manager, NYC Boroughs

Job DescriptionFortune 4 CVS Health is currently hiring for a dynamic leader to join our ORC Team. The purpose of the Regional ORC Manager position is to eliminate and reduce risk caused by organized external entities targeting CVS stores for professional shoplifting, large scale fraud and serial violent crime. In this role you will help educate and ready stores to effectively prevent and respond to incidents of organized retail crime that are the major cause of external shrink dollars as well as analyze critical metrics to identify trends in high risk product categories and develop strategies, investigations and operational recommendations to mitigate external threats to inventory loss and profitability.You must have proven ability to resolve high profile investigations into serial violent crimes including robbery and burglary, collaborate across multiple business channels to accomplish common objectives, and Proven ability to analyze critical metrics and data and develop sustainable solutions.The successful candidate will possess knowledge of: External Theft Threats, Tendencies and Prevention. Law Enforcement protocols and evidentiary standards. Retail Physical Inventory procedures, terminologies and exception reporting. External Retail Theft and Financial Fraud Investigations. Retail Inventory exception reporting and store operations. Case Management Systems, effective report writing and case presentations. Closed Circuit Store Video Systems. The successful candidate will be skilled in: Conducting logical investigations to identify suspects and dismantle multi-tiered ORC criminal organizations. Certification or extensive experience in Mobile, Static and electronic surveillance techniques. Securing law enforcement engagement and commitment through detailed case presentations and support. Collection and organization of information and evidence in accordance with professional standards. Deductive Reasoning and Problem solving. Vetting reports and information to glean actionable intelligence. Open Source and ecommerce investigations. Communication and responsible handling of sensitive information. Proficient in word, power point, access, excel, and I2 programs The successful candidate will have the ability to: Manage various data points and external loss reports within a specified market and take action to eliminate external risk. Effectively Communicate ORC activity and develop formal training initiatives to prevent and react to ORC events. Resolve complex investigations into ORC and serial violent crime across multiple locations, business models and jurisdictions. Build effective partnerships with all levels of law enforcement that result in regular case closures that positively impact profitability. Detect and Investigate criminal activity that affects CVS through professional shoplifting, organized theft groups and any criminal enterprise receiving or selling stolen CVS merchandise. Partner with Law Enforcement at local, state, and federal levels to identify, investigate and prosecute major offenders in a professional manner. Educate our CVS community, the communities we serve, and our Law Enforcement partners, by delivering ORC awareness and prevention training.Pay RangeThe typical pay range for this role is:Minimum: 60,300Maximum: 126,600Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications Minimum 7 years of experience in Retail Loss Prevention and/or Law Enforcement experience in an investigative capacity. Availability to work off hours and weekends with 50% travel on short notice.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Advanced certifications in Surveillance/Interview and Interrogation preferred. Military PreferredEducationBachelors degree or equivalent work experienceBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2024-11-02