Client Operations - Analyst

Job DescriptionThe Analyst is responsible for supporting planned and unplanned needs that arise from systems, operator experience, and other initiatives and events that impact Medicare Part B and D Operations teams. The Analyst must be able to manage multiple priorities with urgency, identify process issues and their root causes, be a systems thinker and data-driven, and build collaborative relationships to resolve issues with Support colleagues, IT, and Operations teams. He/she must be knowledgeable in critical aspects of operations and infrastructure and assist in meeting client expectations regarding system reliability and workflow. The Analyst must have in depth knowledge of CMS guidelines to ensure system support adheres to compliance requirements for Medicare Part B and D. This role also includes testing of all projects impacting Medicare Part B and D applications, process changes and reporting/ audit universe support. The Analyst is responsible to communicate results clearly and accurately, problem solve issues and work in a team setting to move issues through to completion. The Anaylst is responsible for independently managing projects when required and be highly accountable and results driven. The Analyst is responsible for applying root cause to all incidents and provide robust reporting and executive dashboards to senior leadership for visibility and potential operational improvement opportunities or to quickly identify system or process failures and drive resolution to reduce additional impact. The Analyst is also responsible for preparing and delivering client facing root cause reports with accuracy and on time.Pay RangeThe typical pay range for this role is:Minimum: 40,600Maximum: 81,100Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications- Organize, prioritize, and manage multiple tasks on a regular basis with high level of detail - Excellent Oral and Written communication skills and interpersonal skills- Customer Service internally and externally- Adaption to Change Management - Self-motivated with a strong attention to detail- Ability to work in a high production, time sensitive environment- Able to prioritize and manage multiple tasks- Demonstrates resourcefulness in problem-solving - Displays confidence in the ability to learn complex material- Computer Knowledge including Microsoft office products, Windows based operations, data entry and clinical systemsCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Knowledge and understanding of Medicare- Understanding of MHK and NLX system- Knowledge of Part B regulations and processEducationAssociate's degree or equivalent work experienceBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2024-10-19