Coordinator Client Liaison
CVS Pharmacy - Knoxville, TN
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Job DescriptionCVS Health, a fortune 5 company, is hiring a Client Liaison Coordinator The Client Liaison Coordinator manages the resolution of routine to complex client issues and communicating the status of these issues to the client and internal business partners. The position is responsible for developing and distributing communication materials including client training, briefings, plan/benefit changes, etc. The Client Liaison Coordinator will act with a sense of urgency and maintain a professional demeanor and build client relationships, be independently task oriented and team minded. Successful candidates will be experienced in the Microsoft Office Suite, AS400, Links, and other similar software. Travel and overtime are essential to success and the Client Liaison Coordinator will work on site in one of our amazing locations.To be successful in this role you should have:∙ Excellent verbal and written communication skills∙ Excellent organizational and time management skills; successfully prioritize constantly changing priorities∙ Excellent interpersonal and collaborative skills ∙ Demonstrated ability to work independently in a fast-paced and changing work environment; operate with a strong sense of urgency∙ Attention to detail∙ Exercise professional judgment when analyzing and resolving client issues or concerns∙ Creative problem solving when standard resolutions do not exist∙ Excellent presentation skills∙ Retrieving, listening to, and analyzing the quality of a member call∙ Previous resolution team experience∙ Previous client benefit experience∙ Previous experience facilitating training ∙ Experience working with systems such as Nuxeo, SoundForge, DataMart. Knowledge of Med D applications (MedHok, Fazal, Facets, Filenet, MarX, etc.)Pay RangeThe typical pay range for this role is:Minimum: 17.02Maximum: 27.16Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required QualificationsMinimum 1 year of call center customer service experienceCOVID RequirementsCVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.Preferred QualificationsTo be discussed in HSDEducationHS diploma, GED or equivalentBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Created: 2024-09-07