Insights Manager

Job DescriptionSeeking an experienced Insights Manager with great research, organizational and communication skills.The Aetna Commercial Insights Manager is an individual contributor role responsible for owning insights for commercial health insurance by uncovering and synthesizing customer attitudes and perceptions related to various elements of interest, experience, purchase, and retention. This work includes research with both B2B and B2C audiences.The Manager will work with business partners to understand business needs and context, then help plan actionable, insightful, timely, and cost-effective plans to uncover the relevant customer, prospect, and competitor truths. Learning plans will include a variety of methodologies and data sources (new custom research, ongoing tracking research, syndicated research, existing custom research, etc.), so this individual will need to be able to synthesize insights from a variety of sources into a complete and actionable story.Pay RangeThe typical pay range for this role is:Minimum: 60300Maximum: 126600Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications- 5 years of experience designing, planning, analyzing, and delivering successful qualitative and quantitative customer research across a variety of methodologies that meet business partner objectives.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Strong analytical skills.- Project management experience and skills.- Prior experience with formal research methods, statistics, and analyses that are common in marketing research.- Experience selecting, managing, and successfully working with research vendors.- A strategic mindset with an ability to connect insights across a variety of data sources and to link them to the operational and financial realities of the business.- A growth mindset that includes the ability to accept and act upon feedback to broaden and improve your research and problem-solving skill sets.- Curiosity about our customers and a desire to drive a better and richer understanding of our customers and their needs deeper into the organization.- Compelling communication and storytelling skills, including communication of insights and recommendations both in writing and verbal presentations that simplify by utilize data reduction techniques and analysis to develop critical insights and implications for the business.- Ability to communicate clearly and effectively across internal team members, stakeholders and vendor partners- Independent project management skills: strong attention to detail; proactivity; ability to manage multiple priorities simultaneously (often about different subjects).- Experience both managing E2E strategic insight initiatives with vendor partners and also hands-on DIY skills executing market research qualitative and quantitative studies .....facilitate ideation workshops?- PowerPoint, Word, and Excel skills that result in compelling, professional presentations.- Experience working with or for health plans in Group Commercial markets.- Experience working win a complex organization across a variety of stakeholder groups.- Masters degree preferredEducationBachelor degree requiredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2024-10-19