Duals Member Experience Senior Training Analyst- ...

Job DescriptionAs a Duals Member Experience Senior Training Analyst in the rapidly growing duals organization, you'll be supporting the Duals Member Experience transformation work. Your primary role will be developing content, evaluating effectiveness, and identifying opportunities for improvement in our training materials, workflows, and programs. This is a highly collaborative role working with business partners across Aetna and CVS organizations to identify knowledge gaps and develop solutions. Responsibilities include: - Identifies opportunities and areas for improvement of existing trainings, materials, and workflow processes- Collaborate with business partners to identify individual or departmental performance or knowledge gaps and develop solutions- Collaborate with business partners to monitor successful knowledge transfer to the job- Designs and develops curriculum - Develops and delivers training sessions - Develop materials and trainings in collaboration with L&P and operational areas involved in supporting the model.Required Qualifications- 5-7 years experience in managed care/health insurance industry, Duals, Medicare, and/or Medicaid populations- Experience developing and delivering training curriculum- Excellent written and communication skills- Virtual presentation skills- Video and visual communication skills- Project management experienceCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Training certificates or licenses (training design or delivery)EducationBachelor's degree or equivalent work experience.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2024-10-19