Sr Manager of DC Operations - North Smithfield

Job DescriptionThe Sr Manager of DC Operations is responsible for the overall performance of assigned operational areas within a distribution center in North Smithfield, RI. The individual will create and maintain a first-class employee experience with a focus on talent development, employee engagement, staffing and retention, and learning and training. This role will also contribute to achieve profit and expense goals, provide the highest possible service to the market customer base, ensure compliance with corporate policies and government regulations, and provide a work-environment conducive to superior productivity, safety, and quality. The role will have direct reporting responsibility for managers and associate managers.Operational & Strategic Execution Support the execute the short and long-term strategy for the assigned DC(s), leveraging goals and initiatives from the enterprise and overall supply chain. Assign appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion. Navigate ambiguity and change to achieve goals despite potential obstacles. Optimize facility product flow and building capacity, partnering with resources as needed to drive current and future state. Participate in meetings/calls with corporate partners to support the DC network and supply chain strategies. Contribute across boundaries to ensure the network can achieve strategic goals. Champion innovation by bringing ideas to own DC and the broader organization in an agile way, while balancing growth potential against financial risk and incremental cost to the organization. Assign appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion. Have a deep knowledge of reporting tools available in the various DC departments and regularly leverage them to analyze data and make recommendations to the Executive Director. Analyze areas of opportunity within the DC and partner across boundaries to identify best-in-class solutions. Contributes to attainment of DC financial metrics as defined by profit and loss statement budgets. Ensure timely, secure, accurate deliveries of DC products/services to through the optimum deployment of courier/delivery resources within expense/profit target parameters. Partner with TA, hiring center, and HRBP resources to achieve staffing targets through creative recruiting methods such as job fairs, external advertising, temporary staffing agencies, cross-training, etc. Minimize overtime for colleagues. Ensure close partnerships with stores and achieve on-time delivery targets. Achieve productivity and quality metrics, partnering closely with team and industrial engineering to drive continuous improvement. Ensures compliance with all government regulations and statutes in the areas of DEA, employment, wage & hour, and EEO/AA, and more.Leadership & Talent Ensure appropriate floor presence, engaging with colleagues and front-line leaders to stay abreast of feedback and concerns, while validating execution of critical action items. Ensure team is leveraging the engagement survey action planning tool to create robust action items based on colleague feedback. Revisit plans regularly and pivot as needed. Create an "always on" engagement mindset within team continually asking how we are acting on colleague feedback throughout the year. Ensure an excellent training experience for all DC colleagues, providing the opportunity for colleagues to be successful. Hold self and team accountable to employee experience metrics such as annual engagement scores, retention, turnover, overtime, and more. Set targets for improvement and ensure an ownership mindset at all levels of the team. Drive an inclusive culture at all levels of the DC. Create a strong partnership with the HRBP, Sr HR Coordinator, and Training Coordinator (as applicable) to ensure the facility people strategy is implemented. Develop the capabilities of direct reports to take on progressively higher levels of responsibility, with specific focus on supervisor and manager levels. Develop robust, diverse talent pools and succession plans. Develop external and internal networks that support a pipeline of talent for the DC. Act as a coach and mentor for team to develop and support IDPs for high potential talent. Hold leaders in span of control accountable for developing the capabilities of the team and creating IDPs for high potential talent in their spans of control. Leverage existing enterprise tools such as talent profiles, enterprise development programs, FFL, etc. to develop talent. Drive usage of existing tools with teams.Continuous Improvement & Change Management Continuously look for opportunities both in own DC and the network to drive efficiency and the colleague experience. Fully embrace organizational improvement initiatives, acting as a change agent with one's own team and peers. Measure the achievement of improvement metrics, adjusting strategies as needed. Cascade ownership of continuous improvement to leadership team, enabling them to drive change within their areas and providing coaching on effectiveness and success. Provide constructive and positive feedback on new initiatives to appropriate teams. Look for ways to break through implementation barriers rather than be impeded by them. Drive change agility in self and organization. Create a change management strategy for impactful initiatives, focused on the colleague and supervisor impacts of a change.Required Qualifications- 3+ years prior experience in retail or distribution/warehousing. - 5+ years leading exempt level colleagues. - 3+ years with Microsoft officeCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- 5+ Years of experience in retail distribution/warehousing or operations management- experience leveraging LEAN concepts to make improvementsEducationBachelor's degree or combination of equivalent experience and education requiredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2024-10-19