Sales SupportExisting Bus

Job DescriptionProvide support to existing accounts throughout the life of the account and throughout the renewal process. Work independently to solve problems and resolve issues for existing business to enable the Account Manager to focus on growth opportunities. Support enrollment, installation, setup and eligibility for renewals.Required Qualifications Drive resolution to issues and client inquiries including billing, eligibility, service issues, contractual wording, and network access issues and problems by leveraging knowledge of networks, products and the systems that support each and interfacing with multiple cross functional partners across the enterprise to ensure resolution. Identify and escalate issues, gaps, and needs (e.g. Doc Find) Communicate with plan sponsor, fields product and policy questions. Provide policy, plan design and benefit changes, as well as network updates. Order reports; data provision and presentations Assist in the development of renewal proposals and coordinate resources needed. Data collection, matching strategic capabilities, pricing for all products, management of renewal in systems. Responsible for ensuring timely and accurate contract installation. This includes interfacing with client and broker, underwriting and operations for all required forms, paperwork, signature documents, files and information for eligibility and transition of care, etc. for all products sold on a case. This is precise work on high volumes of material where accuracy and attention to detail is critical to protect against the high cost of rework Prepare presentation materials Support enrollment processes, including network, coverage, and setup needs. Salesforce SME and system/process SME interfacing internally related to proposed changes and enhancements.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications 2-5+ yrs relevant experience Knowledge and experience in managed care and/or sales such as: product/process/systems knowledge, underwriting, sales practices, account management, healthcare RFPs, and knowledge of administrative operations Strong presentation and communication skills; ability to modify communication delivery based on audience Exceptional project management skills, problem solving, and attention to detail Exceptional relationship-building skills Demonstrated planning/organizational skills; ability to work on many issues at once and to prioritize work Demonstrated ability to develop strong working relationships with matrix partners to drive deliverables Knowledge of Word, PowerPoint, Excel, Education HS diploma or equivalentBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2024-10-19