SOC Shift Manager
CVS Pharmacy - Cumberland, RI
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Job DescriptionAs a Security Operations Center (SOC) Shift Manager, you will be responsible for the identification and tracking of potential security incidents across the CVS Health enterprise. Your team is essential, as you are part of the first line of defense for CVS Health's Information Security. The SOC Shift Manager position is responsible for Incident Response, scheduling, managing, coaching, training, and mentoring SOC Analysts. An ideal candidate is detail oriented, has previous SOC Analyst experience, is comfortable with giving and receiving feedback, with a focus on culture, and on achieving results. Additional responsibilities of the SOC Shift Manager include: - Using an industry leading SIEM in a shift environment to provide 24/7 Threat Response services- Performing thorough investigative analysis of potential cyber security threats based on log review, and documenting results that create a timeline that can be read and understood by both technical and non-technical personnel- Determining when cyber threat containment activity is required, and performing containment- Identifying and qualifying cyber security incidents and creating incident tickets, leading & driving incident response activity, and tracking follow up through the complete incident response life cycle- Performing review and validation of daily compliance reports to track business as usual and out of policy activities- Supporting continual process improvement initiative by suggesting updates to existing playbooks, and using a procedural approach to create new SOP playbooks for new security event alert use cases- Working alongside senior security engineers and architects to deliver superior security services to CVS Health business units- Taking part in an on-call rotation that includes weekends & overnights- Functioning as the first Single Point of Contact for any SOC issues that arise while on duty or on-call- Performing Quality Control functions for SOC Analyst investigative analysis- Tracking Key Performance Indicators, and using metrics to make data driven decisions on how best to focus Threat Response and Investigative Analysis efforts- Providing frequent feedback, coaching, mentoring, training, and maintaining relationships with 4 - 6 SOC Analyst direct reports- Leading by example by demonstrating ownership, accountability, integrity, work ethic, accuracy, thoroughness, and compassionRequired Qualifications- 5+ years of experience working in an information technology, security or risk management related field - 3+ years of experience working as a SOC Analyst, or within another cyber security realmCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Experience in a shift-based environment - Possession of industry certifications is preferred (Network+, Security+, CSA+, CEH, GCIA or GCIH, etc)- CISM or CISSP- Understanding and knowledge of two or more of the following security related technologies: Intrusion Prevention systems, Web Proxies, SIEM, Firewalls, Web application scanner, Vulnerability Scanners, Malware Research Tools or Forensics Tools - Understanding of Operating System Architecture (Windows, UNIX, LINUX)EducationBachelors Degree is required.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Created: 2024-09-07