Customer Service IT Analyst
CVS Pharmacy - Monroeville, PA
Apply NowJob Description
Job DescriptionAs an IT Desktop Support Analyst, you will be supporting CVS Health's Pittsburgh Specialty pharmacy by providing desktop support to include technical advice, guidance, and informal training to customers using hardware and software programs. The IT Desktop Support Analyst is responsible for troubleshooting and restoring routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Additional responsibilities of IT Desktop Support Analyst include:- Recommending procedures and controls for problem prevention. - Working independently, sharing information and assisting others with work orders. - Performing necessary diagnostic and corrective actions for hardware and software problems. - Responding to, resolving, and documenting service tickets in a timely manner according to service level agreements or assigned completion dates. - Providing 24 x 7 on-call support as assigned. Shift flexibility required. A successful candidate has the ability to troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.Required Qualifications- 3+ year of experience working in an end-user desktop support role or computer operations environment - A+ Certification, MCP, OR MCSE required -3 + years of experience supporting a Windows environmentCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Experience solving/trouble shooting skills, demonstrated working knowledge of operating systems/hardware/software - Experience installing equipment located on the floor as well as overhead- degree in Computer Science or related field or equivalent experience preferred.Education-Bachelor's degree or equivalent experienceBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Created: 2024-09-07