Tech Production Spec

Job DescriptionOur IT professionals create best-in-class solutions that integrate technology, information and business processes. They keep applications, systems, networks and processes up and running so employees, members, providers and plan sponsors stay connected with needed tools and information. This position will manage customer expectations by using all resource materials to effectively research, analyze and resolve/refer reported issues in a timely manner.Single point of contact for internal/external users. Identifies and tracks customer issues and resolves them through research and fact-finding combined with an understanding of applicable business systems. Knowledge of CVS Health systems and understands system interfaces, back-end rules/logic, and edits. Ability to consistently manage multiple priorities Consistently provides accurate information to guide the decision making/resolution process Recommends the elimination of unnecessary or redundant functions Contributes to the organization's Business Plan and KPM's/SLA's Identify trends in customer contact issues, assist with determining business impact and recommendations for change, improvement Recreates system issues for appropriate analysis of root cause Performs related duties as assigned or requestedRequired Qualifications2 years related work experience.Knowledge of Microsoft Azure, Office 365 (MS Teams, Outlook, Sharepoint)Experience with server patching, updating and certificate installationCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsExperience with server patching, updating and certificate installationEducationBachelor's degree preferredHS diploma - requiredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2024-10-19