Medicare Retention Specialist (Massachusetts)

Job DescriptionThe local Massachusetts market Medicare Retention Specialist is responsible for developing and implementing the local market operating plan for retaining our currently enrolled Individual Medicare beneficiaries. The Retention Specialist collaborates closely with local market leadership and the corporate retention team to execute a retention strategy involving segment best practices/resources.The Retention Specialist should be able to analyze current membership data and produce reports to develop targeted retention activities that will mitigate lapses/lapse rate to help maintain our current membership. The Retention Specialist will also serve as a member relations liaison to ensure an optimal member experience and facilitate and/or co-manage local member experience-related team meetings as well as external member meetings.As a member of the Operations team, the Retention Specialist will develop operational projects that impact the member experience, such as member materials and product reviews during the annual bid and sales cycle.The Retention Specialist will play a critical role in retaining current Medicare membership and will work with other departments to coordinate on retention issue resolution while providing insights or recommendations to market leadership and enterprise stakeholders.Knowledge of Medicare business along with customer service skills are critical to allow for best-in-class service to our senior population. Project management in the healthcare setting with strong organization and communication skills is also needed.Required Qualifications- 1 to 3+ Medicare experience- 1 to 3+ Customer service- Verbal and Written communication skills- Must be willing to travel (local only)- Must be willing to engage in face to face member activities/meetingsCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Hold or prepare to obtain a state license to sell in the market- Massachusetts residentEducation- College Degree or equivalent experienceBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2024-10-19