Sr Analyst Account Management

Job DescriptionTo support the service and administration of Aetna's products to achieve profitable growth. This will be achieved through the development of strong relationships and execution of processes and workflows that effectively meet customer and Plan Sponsor needs Develops and executes customer product/plan administration: Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss operation of plans, identify gaps in service levels, determine root causes and develop solutions Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement Responds to customers' requests for claim analysis, plan design changes, and benefit questions and clarifications Collaborates with account management team to achieve growth/renewal objectives; assists in preparation and delivery of renewal packages Supports all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas Manages open enrollment activities Promotes Navigator usage and implements strategies to increase usage for products Notifies customers of Aetna policy changes, determining impact to customer and providing consultative support Supports scheduling of customer meetings and preparation for these meetings. Exhibits the following Associate Account Manager BehaviorsRequired QualificationsLicensure as required.Education7-9 years industry experience with complex national sales and/or client management.Microsoft Word, PowerPoint, and Microsoft Project plan documentationCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsPreferred QualificationsLicensure as required.Education7-9 years industry experience with complex national sales and/or client management.Microsoft Word, PowerPoint, and Microsoft Project plan documentationEducationBachelorBusiness OverviewAt Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Created: 2024-11-02