Senior Analyst Store Tech Services

Job DescriptionAs a Tier II Technical Support Representative you provide second-level technical support for all store technology and communications to the Store Systems Help Desk, AT&T/DSR, Rollout Operations Center, New/Relocation Stores, and the first line of support for Field Technical Services. This involves coordinating activities with multiple resources, such as Field Technical Services, IS RX/POS, Photo, Minute Clinic, equipment vendors, AT&T/DSR, telephone companies, cabling vendors and other CVS departments, for numerous projects at any given point in time.Shift schedules vary and all candidates need to be flexible with their schedule.Additional responsibilities of the Tier II Technical Support Representative include: Providing 2nd level support to the Store Systems Help Desk, Field Technical Services, AT&T, and POS & RX Application Development groups for resolving problems relating to store systems Working store hardware issues which require in-depth of the connectivity between corporate and the store infrastructure. Coordinating the installation of the Store Equipment (POS, RX, Telephone, Communications) Equipment, Broadband and Low Voltage Cabling in new/relocation/acquisition stores while providing second level support to Field Technical Support and Low Voltage Cabling Vendors for the installation of the store equipment and cabling. Identifying potential problems that could result in delays and/or untimely sequencing of installations; deciding upon actions to resolve these issues as well as those requiring management intervention Create documentation and provide training to STS personnel on as-needed basisRequired Qualifications T1, Broadband, DSL, FIOS, 4G/5G knowledge on configuration and troubleshooting Knowledge BGP/EIGRP/DMVPN/MPLS configurations and connectivity. Experience with installation and troubleshooting of LAN/WAN/WLAN networks. Knowledge of Cisco Routers and Switches and IOS platforms Tier 2 knowledge on installation, configuration and troubleshooting network appliances Excellent oral and written communication skills Ability to handle multiple projects and tasks, understanding key priorities and managing deliverable dates Demonstrated ability to problem-solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problemsCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- 10 to 15 years related work experience- Knowledge and troubleshooting experience on Aruba and Juniper SwitchesEducationHigh School education or a GEDBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2024-11-02