CWM - Marcus by Goldman Sachs - VP Direct Mail Search -...

Consumer and Wealth Management (CWM)Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.ConsumerThe firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.SummaryMarcus Personal Loan Business is looking for a strategic leader who is passionate about building a customer centric product that will meet the future borrowing needs of our existing customers and expand our customer base. This will be a key area of growth and strategic focus for Marcus. In your role as Head of Customer Retention of Marcus Personal Loan business, you will be responsible for developing customer retention strategy including cross sell of other Marcus products to drive customer satisfaction and business growth. You will manage the Retention team and work cross functionally with Product, Marketing Operation, Consumer Insights, Brand, Credit, Finance and Contact Center teams to deliver best in class customer experience and product offering. You will oversee the team’s execution of tactics and set roadmap. This role will be responsible for managing P&L of existing customer portfolio and report directly to Head of Personal Loan. The ideal candidate will be someone who is a customer focused and growth oriented leader that thrives on delivering business results.Your ResponsibilitiesLead the vision and development of customer retention and lifecycle strategy including cross sell of other Marcus Products (Savings, Checking, Insight etc.) to drive customer loyalty and business growth Lead the team to define and execute end to end against retention & loyalty programs, including setting test plan and KPIs, launching campaign and tracking and measuring performance and customer satisfaction Work with Consumer Insights and Portfolio Analytics to define a robust customer segmentation, and translate customer insights into actionable items to drive customer engagement and adoptionWork with Product and Credit teams to optimize, enhance and innovate funnel experience and product offering (including pricing) Partner with Finance to define reporting & tracking of financials Define roadmap for additional retention marketing capabilities to be built and work with relevant parties e.g., Tech, Digital Product to executePartner with Contact Center and Marketing Operations to execute against strategy and deliver seamless customer experience at all touchpoints Your Capability10+ years of experience in marketing, business operation and/or corporate strategyExperience in Fintech and lending industry is strongly preferredCustomer centric, consumer needs based marketing approachExperience in developing financial product partnering with product and/or credit teamStrong analytical and strategic skills; ability to manage to P&L objectivesExcellent communication and presentation skills Strong problem-solving skills. Experience in managing and working with large cross functional teams with excellent relationship building skills. Ability to effectively manage complex and/or multiple initiatives to completion on time and on budgetBachelor's Degree requiredABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people atGS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html© The Goldman Sachs Group, Inc., 2021. All rights reserved.Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Created: 2024-10-19