Support Analyst - Federal Client --- 74371BR
Cerner - Lees Summit, MO
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Job Description As a Support Analyst on this team, you will be responsible for supporting Cerner's federal clients by providing outstanding customer service and basic technical support in a Tier 1 call-centered environment. You will be responsible for adherence to client access, quality standards, and client notification policies and procedures. This role will also require you to be accountable for communicating and working directly with the client to resolve key issues over the phone, through email, or through your queue. You will also be responsible for recognizing when to escalate issues by using applicable monitoring and troubleshooting tools. Much of your time will be spent investigating service requests, resolving client incidents and maintaining applications. As you work with Cerner technologies, you prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment. You will work directly with clients, so strong communication and customer service skills are needed. You will also document investigation and issue resolution thoroughly and in a timely manner, and research and use a knowledge base of information to quickly understand and diagnose issues. You will also be responsible for adhering to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements. When hired into the Client Services Academy, you reap big benefits. During training, you will gain insights into Cerner's support methodology and will begin project work immediately. You'll work alongside the experts to gain knowledge and skills that will prepare you for a long-term, meaningful career with Cerner. Back to Description Cerner Jobs and Careers Time: 3:01 Cerner Jobs and Careers Engineering & Technology Innovation occurs everywhere but maybe you are also looking for a purpose. Nothing is more impactful than improving the health of others. Develop cutting edge technologies that have real meaning.
Created: 2021-05-21