To-Go Specialist

Personalities are welcome here. You don’t just serve our customers amazing food and drinks, you help make sure they have a pleasant and smooth “pick-up” experience.So what does it take to work with us?We already mentioned having a great personality. Throw in integrity, a relentless drive for excellence and a commitment to always doing what’s right and you’ve got our interest. What we offer:40% dining privilegeFast-paced, fun environmentOpen-door communicationAbility to advance your careerHealth benefitsArrives to work on time as scheduled in full uniformUtilizes standard greetings and telephone etiquette when addressing and speaking with Guests via phoneGreets Guests and delivery drivers in a warm and friendly manner while also acknowledging all Guests that come within five feetFollows the “To-Go” steps of service as defined in the training materialsProvides the highest level of service by adhering to all Miller’s Ale House service standardsWorks directly with other Team Members to ensure all Guest needs are fulfilled in a timely mannerEnsures menu knowledge to address Guests’ questions, including food allergy issues, while ensuring order accuracyMaintains a neat and organized work areas to include proper food handling and sanitation protocolEnsures work areas are stocked and ready for the next scheduled To Go Specialist, as well as cleanliness of work area upon departureNotifies Management immediately of any potential issue with Guests, Team Members, and/or long ticket timesSAFETY & SANITATIONWashes hands every 30 minutes throughout the shiftServes all food and alcohol within accordance of company standards and state service requirementsMaintains clean and sanitized work areasWorks with Team Members to ensure that safety and sanitation protocol is being executed to company standardTEAMWORK, SKILLS AND EDUCATIONSupports other Front of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member’s responsibilityPositively communicates with other Team Members and Management to keep one another informedProvides exceptional service throughout the entire shiftPossesses strong communication skills and the ability to work alone as well as with a teamAbility to multitask and work in a fast-paced environmentAbility to work with numbers and handle cashBasic reading and handwriting skills with ability to operate the restaurant point-of-sale softwareMust be a minimum of 18 years of age unless otherwise dictated by state lawSets up Team Members for success at shift change by ensuring side work and stations are properly stockedPHYSICAL DEMANDSThe To-Go Specialist is expected to be able to perform the job functions with reasonable accommodation. Physical demands include: Remain standing for extended periods of timeBending, squatting, and lifting, up to 20 lbs., for short distancesAbility to work with varying noise levelsFrequent communication with Managers, Team Members and Guests. Must be able to exchange accurate information in these situations.

Created: 2024-10-19