Store Manager

A successful Store Manager will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. The Store Manager is also responsible for managing all store operations and activities to ensure profitability. Essential Duties and Responsibilities >Be the driving force behind the ALEX AND ANI message of positive energy >Expert on product knowledge by keeping current on all new collections as well as core product lines to assist customers >Operate cash registers, manage financial transactions, and balance drawers >Maximizing profitability and setting/meeting sales targets, including motivating staff to do so >Ensure team is operating with highest level of customer service at all time >Ensure all customer issues are resolved in a timely manner and in alignment with company policy >Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals >Ensure the execution of ad set and visual merchandising standards >Provide regular coaching and feedback to staff and ensure sales goals and results are communicated to all associates throughout the store >Communicates all Retail Communication and HR Communication memos to team >Consistently upholds a neat, clean and organized store and stockroom >Assist in visual presentation standards and ensure the store is replenished at all times >Maintain compliance with Retail Operations Policy and Procedures >Participate in and lead open and close procedures >Manage merchandise processing, including tracking of company assets through inventory control >Manage staffing, orientation and training to ensure competent associates are hired, trained and scheduled to properly service our customers; develop and coach store personnel in the areas of brand/product knowledge, solution selling, standard operating procedures and customer satisfaction >Oversees the protection of all company assets, controlling internal and external loss Travel >This position requires limited travel (0-25%) Qualifications and Requirements >Minimum of five years of Retail Sales experience >Two years of management experience >Excellent communication, delegation, follow-up, and time-management skills >Proven ability to multi-task and direct activities at all levels >Ability to work a rotating schedule, including nights, weekends, and holidays, based on the needs of the business >Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment >Ability to motivate sales teams >Exceptional organizational skills >The ability to read, write, and perform basic math >The ability to stand and walk for extended periods of time >Capable of lifting up to 40 pounds >Proficient knowledge of Microsoft Word, Excel, PowerPoint and Outlook This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Created: 2024-10-19